Service Delivery Policy

Last updated: 14 August 2026

Karigar Appliances Repairing Center is a home service business. We do not sell or ship physical products to customers. Our services are delivered by qualified technicians who travel to your address in Lahore and carry out the repair, service, or installation on site. This Service Delivery Policy explains our coverage area, response times, how a service visit works, and what to expect after payment.

1. What We Deliver

We deliver on-site repair, servicing, maintenance, and installation for the following home and kitchen appliances:

• Automatic washing machine repair and servicing
• Air conditioner (AC) repair, gas refilling, service, installation, and uninstallation
• Refrigerator and deep freezer repair
• Geyser repair, servicing, and installation
• LED and LCD television repair
• Microwave oven repair
• Dishwasher repair and servicing
• Kitchen hood repair, cleaning, and installation

Because these are labour-based services performed at your premises, there is no courier shipment, no tracking number, and no physical delivery of goods involved. Any spare parts required for a repair are sourced by us and fitted by our technician during the service visit; parts are not shipped separately to customers.

2. Service Area

We currently provide services across Lahore, Punjab, Pakistan, including Johar Town, Model Town, DHA, Bahria Town, Wapda Town, Gulberg, Faisal Town, Township, Iqbal Town, Valencia, Askari, Cantt, Garden Town, Shadman, and surrounding residential areas.

If your address falls outside our regular coverage area, we will tell you before confirming the booking. In some cases we can still attend, subject to an additional travel charge that will be quoted and agreed with you in advance. We do not provide services outside Pakistan.

3. Booking a Service

1. Request: Book through the contact form on our website, by phone, or on WhatsApp at 0329-0215096.
2. Confirmation: Our team confirms your appliance type, reported fault, address, and a convenient time slot.
3. Technician assignment: A technician is assigned and dispatched to your address at the agreed time.
4. Diagnosis and quotation: The technician inspects the appliance and gives you a clear price for the repair before starting work.
5. Approval: Work begins only after you approve the quoted amount.
6. Completion: The technician tests the appliance in your presence and issues a receipt or invoice stating the work done and the warranty period.

4. Response and Completion Times

• Booking acknowledgement: Within 30 minutes of your request during working hours.
• Standard visit: Same day or next day, depending on technician availability and your preferred slot.
• Emergency and 24/7 call-out: Available on request; a technician is normally dispatched within 2 to 4 hours.
• Routine repairs: Most repairs are completed in a single visit, typically within 1 to 3 hours on site.
• Repairs requiring spare parts: If a part must be ordered, we tell you the expected timeline at diagnosis. Common parts are usually fitted within 1 to 3 working days; rare or imported parts may take longer, and we keep you informed.
• Workshop repairs: If an appliance cannot be repaired on site and must be taken to our workshop, we issue a receipt for the item, agree the expected return date with you, and return it to your address once completed.

Timelines may be affected by traffic, weather, load-shedding, public holidays, or part availability. If a delay occurs, we will contact you as soon as possible with a revised time.

5. Payment and Service Delivery

Payment may be made online through our secure payment gateway, by bank transfer, or in cash to the technician on completion. Where an online payment is made in advance, the service is delivered according to the confirmed appointment; the payment receipt is emailed to the address you provide at checkout and serves as proof of your booking.

No physical goods are dispatched against an online payment. The deliverable is the completed repair or service at your premises, evidenced by the service invoice issued on completion.

6. Access, Safety, and Customer Responsibilities

• Please ensure someone aged 18 or over is present at the address during the visit.
• Provide safe and clear access to the appliance, along with working electricity, gas, or water supply as required for testing.
• Move fragile or valuable items away from the work area before the technician arrives.
• Inform us in advance of any building access restrictions, security clearance requirements, or parking limitations.

If our technician arrives and cannot access the property or the appliance, a visit charge may still apply.

7. Failed or Missed Visits

If our technician is unable to attend at the agreed time, we will contact you to reschedule at the earliest convenient slot at no additional cost. If we cannot deliver the service at all, any advance payment is refunded in accordance with our Refund & Cancellation Policy.

8. Contact Us

Karigar Appliances Repairing Center
22/23 Flat Shop, Westwood Housing Society, Lahore, Punjab, Pakistan
Phone / WhatsApp: 0329-0215096 (+92 329 0215096)
Email: contact@karigarrepairsolutions.com
Website: https://karigarrepairsolutions.com
Support hours: 24/7