Last updated: 14 August 2026
At Karigar Appliances Repairing Center (karigarrepairsolutions.com), customer satisfaction is the foundation of our business. This Refund & Cancellation Policy explains when you may cancel a booking, when you are entitled to a refund, and how refunds are processed for all home and kitchen appliance repair services booked through our website, phone line, or WhatsApp.
1. Booking Cancellation
You may cancel any service booking free of charge, with a full refund of any amount paid, provided the cancellation is made before our technician has been dispatched to your address.
- Cancelled before technician dispatch: 100% refund of any advance or online payment.
- Cancelled after technician dispatch but before work begins: A visit/inspection charge may be deducted to cover travel and technician time. The balance is refunded in full.
- Cancelled after diagnosis or after repair work has started: Charges for the diagnosis, labour already performed, and any spare parts already fitted are payable. Any remaining balance is refunded.
To cancel, call or WhatsApp us at 0329-0215096 or email contact@karigarrepairsolutions.com with your booking reference, name, and address.
2. Rescheduling
Rescheduling is free of charge. If your appointment time no longer suits you, contact us at least 2 hours before the scheduled slot and we will arrange a new visit at no extra cost. Rescheduling does not affect any payment already made.
3. When You Are Entitled to a Refund
We will issue a refund in the following situations:
- Service not delivered. You paid online but our technician did not arrive and no alternative visit was agreed.
- Fault could not be repaired. Our technician was unable to repair the appliance. In this case, any advance payment for labour and parts is refunded; only the inspection/visit charge is retained.
- Duplicate or incorrect payment. You were charged twice for the same booking, or charged an amount higher than the agreed quotation. The excess is refunded in full.
- Repair failed within the warranty period. If the same fault reappears within the warranty period stated on your invoice and we are unable to correct it on a return visit, you may request a refund of the labour charge for that repair.
- Cancellation by us. If we cancel your booking for any reason and cannot provide a replacement service, you receive a 100% refund.
4. Repair Warranty
All repairs carried out by Karigar Appliances Repairing Center carry a service warranty on workmanship. The exact warranty duration is stated on your invoice or service receipt at the time of completion. During the warranty period, if the same reported fault recurs, we will re-attend and re-repair at no labour cost to you.
Spare parts supplied and fitted by us carry the manufacturer or supplier warranty applicable to that part. Warranty claims on parts are handled according to that supplier warranty.
5. What Is Not Refundable
- Inspection, diagnosis, and visit charges once the technician has attended your premises and examined the appliance.
- Labour for work that was completed correctly and accepted by you at the time of service.
- Spare parts that have already been installed, unless the part itself is proven defective.
- Consumable items such as gas refills, filters, chemicals, and cleaning materials once used.
- Faults caused after our service by misuse, unauthorised handling by a third party, electrical surges, water damage, or normal wear and tear.
- Any new or unrelated fault that was not part of the original reported problem.
6. How to Request a Refund
- Contact us within 7 days of the service date by phone, WhatsApp, or email.
- Provide your name, service address, booking or invoice number, date of service, payment method, and the reason for the refund request.
- Attach any supporting evidence such as photos of the appliance, your invoice, or the payment receipt.
- We will acknowledge your request within 2 working days and complete our review within 5 working days. In some cases a technician may need to re-inspect the appliance before the request is approved.
7. Refund Processing and Timeline
Once a refund is approved, it is processed to the original payment method used at the time of purchase. Online card and wallet payments are returned through the same payment gateway; they cannot be redirected to a different card, account, or person.
- Approval and initiation: within 3 working days of approval.
- Credit / debit card refunds: typically 7 to 10 working days to appear on your statement, depending on your issuing bank.
- Bank transfer and wallet refunds: typically 3 to 7 working days.
- Cash payments: refunded in cash or by bank transfer, as agreed with you.
Karigar Appliances Repairing Center does not deduct any handling fee from an approved refund. Any delay beyond the timelines above is normally caused by bank or gateway processing and is outside our control; we will assist you in tracing the payment on request.
8. Complaints and Escalation
If you are not satisfied with the outcome of a refund decision, you may escalate the matter in writing to contact@karigarrepairsolutions.com marked for the attention of the Service Manager. We aim to resolve all escalated complaints within 10 working days.
9. Contact Us
Karigar Appliances Repairing Center
22/23 Flat Shop, Westwood Housing Society, Lahore, Punjab, Pakistan
Phone / WhatsApp: 0329-0215096 (+92 329 0215096)
Email: contact@karigarrepairsolutions.com
Website: https://karigarrepairsolutions.com
Support hours: 24/7
We reserve the right to update this Refund & Cancellation Policy at any time. Any changes are effective from the date they are published on this page.