Privacy Policy

Last updated: 14 August 2026

Karigar Appliances Repairing Center ("we", "us", "our") operates the website https://karigarrepairsolutions.com and provides home and kitchen appliance repair services in Lahore, Pakistan. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have over it.

By using our website or booking a service with us, you agree to the practices described in this policy.

1. Information We Collect

We only collect information that is necessary to provide and improve our repair services. This includes:

Contact details – your name, phone number, WhatsApp number, and email address, provided when you book a service, fill in a contact form, or message us.
Service address – the location where the repair, service, or installation is to be carried out.
Service details – the appliance type, brand, model, reported fault, and the history of work we have carried out for you.
Payment records – invoice amounts, transaction reference numbers, payment method, and payment status.
Technical data – IP address, browser type, device type, pages visited, and time spent on the site, collected automatically for security and analytics.

We do not collect sensitive personal information such as religion, ethnicity, political views, or health data, and we ask that you do not send us such information.

2. How We Use Your Information

To confirm and schedule your service booking and dispatch a technician to your address.
To contact you about your appointment, quotation, or the status of a repair.
To issue invoices, process payments, and handle refund requests.
To honour warranty claims by referring to your past service records.
To respond to your enquiries, feedback, and complaints.
To send service reminders or offers, where you have agreed to receive them.
To maintain business records and comply with applicable legal and tax obligations.
To detect and prevent fraud, misuse, and security incidents.

3. Payment Information

We do not collect, view, or store your full card number, CVV, PIN, OTP, or internet banking password at any time. Online payments made through our website are processed by a licensed third-party payment gateway over a secure encrypted connection. That provider handles your card data directly under its own security standards.

We retain only the transaction reference, the amount, the date, and whether the payment succeeded – the information we need to issue your invoice and process any refund. We will never ask you for a PIN, OTP, or banking password by phone, WhatsApp, SMS, or email.

4. Cookies and Tracking

Our website uses cookies and similar technologies to keep the site working correctly, remember your preferences, and understand how visitors use our pages. We use analytics and tag management tools that may set cookies to collect anonymous usage statistics.

You can accept, refuse, or delete cookies at any time through your browser settings or through the cookie banner on our site. Refusing non-essential cookies will not prevent you from booking a service.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to anyone. We share it only where necessary, and only with:

Our technicians and staff, who need your name, address, phone number, and fault details to carry out the job.
Payment processors, to complete a transaction or a refund you have requested.
Service providers such as our web host and analytics providers, who process data on our behalf and are required to keep it confidential.
Government or legal authorities, where we are required to disclose information by law or to protect our legal rights.

6. Data Retention

We keep your service and payment records for as long as needed to honour warranties, resolve disputes, and satisfy accounting and legal requirements. When information is no longer required for these purposes, it is securely deleted or anonymised. You may ask us to delete your data earlier, subject to any records we must retain by law.

7. Data Security

Our website is secured with SSL encryption, and access to customer records is limited to authorised staff. We maintain reasonable technical and organisational safeguards to protect your information against loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, however, so we cannot guarantee absolute security.

8. Your Rights

You may at any time ask us to:

Tell you what personal information we hold about you.
Correct information that is inaccurate or out of date.
Delete your personal information, where we are not required to keep it.
Stop sending you promotional messages.

To exercise any of these rights, email contact@karigarrepairsolutions.com or call 0329-0215096. We will respond within a reasonable period and may ask you to verify your identity first.

9. Children and Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-Party Links

Our website may link to external sites, such as social media pages or a payment provider. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The revised version takes effect from the date it is published on this page, so please review it periodically.

12. Contact Us

If you have any question, concern, or complaint about this Privacy Policy or how we handle your data, contact us at:

Karigar Appliances Repairing Center
22/23 Flat Shop, Westwood Housing Society, Lahore, Punjab, Pakistan
Phone / WhatsApp: 0329-0215096 (+92 329 0215096)
Email: contact@karigarrepairsolutions.com
Website: https://karigarrepairsolutions.com
Support hours: 24/7